Client Satisfaction Policy

At KOSA Hair et al., we take pride in delivering exceptional service and results to all our clients. We understand that hair can be a deeply personal and important part of your self-expression, and we want you to feel absolutely confident and happy with your look.

Client Satisfaction Guarantee
If you are not completely satisfied with the result of your service, we are more than happy to provide a complimentary adjustment within 7 days of your appointment. This ensures that we can make the necessary changes to ensure you leave our salon feeling your best.

Please Note:

Adjustments are free of charge if requested within 7 days of your initial service.
After the 7-day window, any adjustments may be subject to additional charges.
Refunds will not be issued for any services provided.
Our team is committed to making sure you have the best experience, and we’re always here to assist you in achieving the hair you love.

Thank you for choosing KOSA Hair et al.!